Plan Your Journey

FAQ – Frequently Asked Questions

Plan Your Journey
Kategorie
Passenger check-in
What is a Self-Service Bag Drop? When and how can I use this service?

This service allows you to check in your checked baggage at the airport yourself. The Self-Service Bag Drop is available for flights of chosen airlines. To use this service, passengers need their boarding passes, which can be acquired during on-line check-in or at the Self-Service Check-in kiosk.

The Self-Service Bag Drop machine is situated in the departure hall of Terminal 2. Here the passenger scans the bar code of their boarding ticket, prints the baggage tag and attaches it to their baggage, which then will be sent to the baggage sorting area and loaded onto the aircraft. Detailed information here.

Passenger check-in
How to go through the security check after purchasing the Security FastTrack service?

Security FastTrack is a paid service for passengers which enables them to access the priority lane at the security checkpoint in Terminal 2, regardless of the type of boarding pass purchased.

This service is available for purchase either online or at one of the kiosks in Departure Hall of Terminal 2. The passenger purchases the service for a particular time slot in which he or she would like to through the security check.

If the service is not visible, capacity has been reached for the selected time slot. Detailed information is available at the time of booking.

How to go through the security check after purchasing the FastTrack service?

 

  1. Before the security check, find the (blue) validators that are dedicated to Security FastTrack. 
  2. Scan your boarding pass.
  3. If you are requested, scan your Security FastTrack voucher (QR code).
Baggage check-in
I am changing to another flight in Prague, what should I do with my checked-in baggage?

If you are changing to another aeroplane at Prague Airport, we advise you to check in advance whether your baggage will be checked in until your ultimate destination. Otherwise you will need to reclaim your baggage after arrival and check it in again before the other flight.

Baggage check-in
Should I lock my baggage before checking in?

We recommend that you lock your baggage, preferably using a security TSA lock (with the diamond symbol). This will make it possible for security personnel to check the contents of your baggage without damaging it.

Baggage check-in
What is the maximum size and weight of checked-in baggage?

Each airline has different size and weight limits. We advise you to get the information in advance.

Baggage check-in
Where do I pay for overweight of my checked-in baggage?

The overweight fees are usually paid at the check-in desk or at the counter of your airline company.

With some carriers, it is only possible to pay for excess weight by credit card.

Baggage check-in
What is the maximum size and weight of hand baggage?

The allowed size and weight of hand baggage follow the rules of your airlines. We advise you to visit their website.

Baggage check-in
My baggage is damaged. What should I do?

If your baggage has been damaged, you will need to contact the complaint counter of the handling company which was in charge of the flight. Complaint counters for all three handling companies are in the baggage reclaim areas in Terminals and 2.