Plan Your Journey

FAQ – Frequently Asked Questions

Plan Your Journey
Kategorie
General
What should I do if my flight is delayed?

In the case of a delayed flight, we recommend that you contact the airline company, which will have all the current information about your flight available, including the cause and duration of the delay. The best way to contact your airline company is via their customer telephone line, which you can usually find on their website. Some airline companies also have customer counters directly inside Václav Havel Airport Prague.

General
What is a boarding pass validator?

A boarding pass validator is an electronic device enabling your boarding pass to be checked automatically. At the validator, you simply press the bar code on your printed boarding pass (or the version saved on your mobile phone or tablet) onto the green-illuminated scanning sensor and the validator checks your boarding pass automatically and allows you to proceed to security (Terminal 2) or passport control (Terminal 1).

General
Which are the Schengen Area Member Countries?

At present, the Schengen Area includes territories of the following EU countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

and non-EU countries (members of EFTA):

  • Iceland
  • Norway
  • Switzerland
  • Lichtenstein

The Schengen Area does not automatically cover all the overseas territories of the member states. It does include:

  • The Azores
  • Madeira
  • The Canary Islands
Passenger check-in
Medication, money

Medication

If you need to have medication with you during the flight (or you are only travelling with hand baggage), some exceptions to the general rules regarding restrictions on liquids, sprays and gels on board the plane will apply to you. Any medication (required during the flight) can be transported without restrictions on the packaging volume, however you should always report this to the security check staff. We always recommend that you take the prescription from your doctor or confirmation from the medical facility with you; security staff may ask for such a confirmation.

Eye drops or pain killers are always deemed necessary medication and can be carried without any volume restrictions. We always recommend that you carry confirmation from your physician.

When travelling to certain countries it is recommended (in some states it is required) to carry a valid record of vaccination on an international vaccination card.

Transporting money

You can only carry up to EUR 10,000 across the border (or equivalent in different currency). If you need more cash, you must report this to the customs authorities. If you are travelling from one EU country to another, you must report this in both countries. Otherwise, the customs officers may seize the carried amount. Remember that the customs authorities may perform personal searches

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Any limits on the transportation of alcohol, tobacco and cash across borders within the EU can be found on the European Union website.

Baggage check-in
Customs clearance

Information for passengers

Quantity limits for imports of goods from countries that are not Member States of the European Union

For imports of selected goods from countries which are not EU member states, quantity limits apply. This category includes, e.g.:

  • goods imported occasionally for the personal use or consumption of the recipient or of the passenger and members of their family or as a gift
  • tobacco products
  • alcoholic beverages
  • medication

For more information please refer to the customs administration website.

Restrictions on imports, exports or goods in transit under special regulations

Travelling with animals, veterinary goods, CITES, weapons, ammunition, explosives, drugs, goods of vegetable origin, financial means.

For more information please refer to the customs administration website.

Exports of goods into countries that are EU member states

In addition to restrictions and limitations regarding certain types of exported goods (veterinary goods, items of cultural value, firearms, ammunition and explosives, addictive substances and medication, financial means) no export customs duties or other export fees apply in the EU with regard to the export of goods that do not have a commercial nature.

VAT refunds

For more information please refer to the customs administration website.