Plan Your Journey

FAQ – Frequently Asked Questions

Plan Your Journey
Kategorie
Passenger check-in
Where can I find the number of my check-in desk?

You can find the number of the check-in desk in charge of your flight on the information panels in the Departure Lounges of both terminals. It is common for several desks to be open for one flight, so you can use any of the displayed desks.

Passenger check-in
What do I do if I'm travelling with hand luggage only?

If you travel with hand baggage only, instead of waiting in line at the check-in counter, you can use self-service check-in kiosks or check-in via the mobile app of your air carrier. Once you have your boarding pass (in print or electronic form), you can proceed directly to passport/security control. Please note that only selected air carriers offer this possibility.

Passenger check-in
How early before my flight departs do I need to be at the Airport?

We advise you to arrive at the airport well ahead of time. If you have to check-in your baggage, we recommend that you arrive at the airport at least two hours prior to the scheduled departure of your flight. If you travel with hand baggage only and if you already have your boarding pass, it is not necessary for you to get there so early; however, we advise you to be at the airport well in advance. The gate generally closes 30-40 minutes before the scheduled flight departure time. For more information, contact your air carrier.

Passenger check-in
What is the check-in procedure for travellers with reduced mobility or sense of direction?

The Airport provides a 24-hour assistance service, free of charge, for all people with disabilities or people with reduced mobility or sense of direction. If you need our assistance when checking in, finding your way through the Airport or boarding the plane, contact our assistance service according to the instructions. Our assistance will help you with all steps related to your smooth travelling by air. Moreover, parking at the Airport is free of charge for holders of a severe health disability requiring special assistance card; to use the free parking option, please read the service conditions.

Passenger check-in
What is the difference between the systems for flights inside and outside the Schengen Area?

Within the Schengen Area, you can travel with just a valid ID card (you do not have to have your passport with you) and, therefore, you do not need to go through passport control. Check-in is immediately followed by security control, and only then do you enter the transit zone of the Airport with its duty-free shops, restaurants and other services. Passengers traveling within the Schengen Area are checked-in in Terminal 2. Passengers flying outside the Schengen Area also have to pass through passport control before entering the transit zone of the Airport. Security control takes place only once you are directly at the gate, therefore please make sure you reserve enough time for boarding the plane. Passengers traveling outside the Schengen Area are checked-in in Terminal 1.

Passenger check-in
May I take a beverage when boarding a plane?

Liquids, aerosols and gels in individual containers with a capacity not greater than 100 millilitres carried in a resealable plastic bag of a capacity not exceeding 1 litre are permitted to be taken on board an aircraft. Only one bag per passenger is allowed. At the security checkpoint, the bag has to be presented separately from the hand baggage. 

The following is permitted to be taken on board an aircraft regardless of the capacity of the container: 

  • baby food required for the duration of the flight 
  • medicine and special dietary food required for the duration of the flight (we recommend that you take your prescription or a statement from a medical professional with you), 
  • liquids, aerosols and gels purchased at an airport and sealed in a security tamper-evident bag (STEB) 
Transport
How can I travel to the city centre?

When travelling from the Airport, you can take a public transport bus which depart every few minutes from outside both terminals. Line 100 to Zličín (Metro B-line), line 59 to Nádraží Veleslavín (Metro A-line) or line 191 to Anděl (Metro B-line). If you want to travel to the main railway station, you can take the special Airport Express bus. Or you can take a taxi (Uber) from the stand right in front of Terminals.

Transport
How long does it take to reach the city centre?

The public transport buses can take you to a metro station (Zličín or Nádraží Veleslavín) in about 15 minutes. From there, you can continue to the city centre comfortably by the metro, which takes approximately another 15 minutes. Going by Airport Express bus to the main railway station where you can change to a train takes about 40 minutes.