Prague Airport’s Update

In a reaction to the problems which arose, Prague Airport and the Czech Airlines Handling company immediately implemented a series of measures to remedy the situation. The situation was stabilised thanks to the increasing of personnel in the baggage loading and offloading teams by Prague Airport administrative staff members. In the following weeks, number of workers will subsequently be increased thanks to cooperation with personnel agencies. Since yesterday, Prague Airport has also set up a special helpline of 220 11 1444 for passengers whose baggage has still not arrived at their final destination. Prague Airport continues to deal with the situation by implementing several long-term measures which will lead to the permanent solution of the issue.

Prague Airport is also experiencing problems with baggage offloading and therefore recommends passengers who are experiencing a long wait upon reclaiming their baggage in Prague to fill out a complaint form at the baggage claim counter of the handling company. The baggage will be delivered free of charge within 1 to 3 working days to the contact address specified in the form. For this purpose, we have also increased the number of the information staff for passengers on arrivals by using employees of Prague Airport. They will talk to passengers and look for a suitable solution to their situation.

The reason for this non-standard situation is a combination of several factors, primarily airspace congestion which resulted in long delays and the accumulation of traffic into strong peaks. Combined with the insufficient number of employees, such peak operation cannot be handled without impacting on quality. We are working intensively to resolve the unexpected situation. The correction must also take place within the framework of a systemic solution in European airspace, which, unfortunately, we do not expect to happen.

In the following days, despite the current stabilisation of the situation, we recommend passengers to carry the most vital medicines and hygiene products with them aboard the aircraft.